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We offer free worldwide shipping on all orders. Estimated delivery is 15 to 25 days from ordering. This is an estimate, not a guaranteed date.
Tracking details are sent when your order ships. The first update may appear only after the carrier has scanned the parcel.
High demand, carrier disruptions, weather or customs checks may cause delays. If we become aware of a delay, we will let you know. If the stated timeframe has passed, contact us with your order number.
A delay does not remove your rights. If we do not deliver within the agreed timeframe, you may request delivery within a reasonable additional period and, where legally applicable, cancel your order for a refund. We will not ask you to waive these rights because of a delay. Contact: paseocomfort@gmail.com. Business and postal address: Paseo Comfort, 64 Oakbank Avenue, KT12 3RB, England, United Kingdom.
You can request a return within 30 days of receiving your order. Email paseocomfort@gmail.com with your order number for help. Returns address: Paseo Comfort, 64 Oakbank Avenue, KT12 3RB, England, United Kingdom. Do not use a different address shown on the packaging. Exercising your statutory right of withdrawal does not require our prior approval.
During the additional voluntary return period, from day 15 to day 30, the item must be unused, complete and in good condition. Keep the packaging where possible. These additional conditions do not restrict your statutory withdrawal rights.
For distance purchases, you have a statutory 14-day right of withdrawal without giving a reason. You can notify us through a clear statement by email to paseocomfort@gmail.com. You must then return the item within 14 days of your notification.
For a statutory withdrawal, we will refund the purchase price and standard delivery costs as required by law, using the original payment method. The refund is due within 14 days of notification; we may withhold it until we receive the item or evidence of return, whichever comes first. Handling beyond what is needed to check the item’s characteristics and function may result in a deduction for loss of value where permitted by law.
You are responsible for the direct cost of a change-of-mind return only if you were informed of this before purchase. If the product is defective, incorrect or non-conforming, contact us: your statutory rights and applicable free remedies remain intact. The voluntary 30-day period does not limit the applicable legal guarantee.
When you email us, we use your name, email address and message to respond to your enquiry and manage requests relating to your order. Do not include medical information or other sensitive details.
This store uses Shopify. Before sales open, we will publish full details of the data controller, service providers, retention periods and how to exercise your rights. Contact: paseocomfort@gmail.com. Business and postal address: Paseo Comfort, 64 Oakbank Avenue, KT12 3RB, England, United Kingdom.
